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On 18 May 2012 - 4:05pm

It is so amazing to me that when we communicate, the words really ‘come in third place.’

What’s first and second? First is the tone. If we are abrasive, affrontive, sarcastic then it doesn’t open up the conversation and action for change. Calm, proactive, inclusive, even — “slow” — conversations help provide dynamic change. It sounds as if it is an oxymoron. But allowing the participants to breathe in the interaction helps bring about the best and most inclusive solutions for all parties.

Second then is body language and what we communicate; third come the words.